6 March 2017
In spring last year, Vasey RSL Care took the major step of employing an external company to undertake a staff survey to provide an independent assessment of the organisation’s culture.
Best Practice Australia (BPA) is a specialist research company focusing on the investigation and measuring of organisational culture. Over the past 25 years, over half a million people have undertaken their research surveys in over 900 organisations.
“This survey is an important step for the organisation,” says Janna Voloshin, CEO. “We are opening ourselves up to self-assessment and we had to be willing to hear comments, views, suggestions and criticism.”
Over 77% of the 506 Vasey RSL Care staff members participated in the survey and over 46,000 individual pieces of data were collected.
The results of the survey have been excellent, with BPA reporting that, “the outcome is one of the best we’ve seen”.
“This makes me feel very proud of our organisation,” says Janna. “I’m proud of how our staff feel about Vasey RSL Care and of what the people in their care mean to them.”
“Engagement” is a measure that BPA uses to determine how committed and involved staff are in the organisation: these go from a culture of blame in the worst situation, through reaction and consolidation to ambition and finally success.
“This is the first time that we have undertaken this type of assessment, and we have achieved an engagement rating of ‘Success’,” says Janna. “We are thrilled with this outcome! It is confirmation of the excellence that we aspire to, and I would like to thank every staff member for what they do each day to help improve the lives of those we care for.”
The data collected from the survey continues to be analysed and will be used to determine which areas of the organisation can be improved further. More information will be made available throughout the year.
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